Job Summary: Head of Customer Service Relations, Kent, £40-£45K + excellent benefits

Enjoy helping people see the other side of the coin?  Thrive on turning round a challenging situation?  Passionate about delivering a world class service?

As Head of Customer Service Relations, for a leading travel & leisure brand, you will need the expertise to please even the most discerning customer. If you’re looking for excitement & challenge then they could have just what you’re looking for in your next career move.

Your Department

They love to listen to traveller’s feedback, good and bad.  They realise that every comment is a gift and an opportunity to exceed their expectations.  They understand that things might not always go as planned but they also believe that if they know what went wrong they have the chance to get it right next time.

That is why their Customer Service Relations Team are so important and why it is vital that they get the right person to lead the team.

The Role

As the Head of department you will manage a team of 16 with 2 direct reports. To ensure you deliver the service to match the brand you will be forward thinking, inspirational & passionate about delivering results. Strong communication skills & influencing ability are key. This role will have you at the heart of the business liaising across the company to ensure they continue to grow as the leading force in travel & leisure!  

If you think you have what it takes to make a difference, then they are prepared to give you the chance to convince them.  If you succeed, you will be rewarded with empowerment and job satisfaction, not to mention ongoing development and a very competitive salary and travel benefits.

Person Specification

You will need a good command of the English and French language, both written and spoken.  You must be able to use your initiative within given guidelines and balance the needs of the business with the desires of their travellers.  You must have a natural bent for putting yourselves in their shoes and finding the right answer to their questions. 

Remuneration

£40-£45K + excellent benefits and the opportunity to work compressed working hours ie one day extra off every two weeks. Flexible working hours. 25 days vacation. Reduced travel expenses.

Eligibility

You must be eligible to live and work in the UK. Portfolio embraces diversity and is committed to providing equal opportunities for candidates.

Contact Details

Please send your CV in the first instance to Olivia Hetherington at olivia.hetherington@portfoliointl.com and quote the reference OH520500.